Customer Reviews of New Castle Installs in Boise, ID

  • Project: Window Repair
    One of the windows in my new home would not open correctly. Ben and Geoff came to my house, inspected it and immediately found the problem (the window was installed incorrectly by the builder) and fixed it. They would not accept any money for the service. The window will eventually have to be replaced at which point I know exactly who I will call. Absolutely great people!
    Kira S. in Nampa, ID
  • Project: Install or Replace an Asphalt Shingle Roof
    Came out after the project was done, cleaned out all my gutters and caulked everything that needed it, and cleaned up all debris on the ground so I also hired them to add a little gutter also. Great looking roof.
    Mike C. in Garden City, ID
  • Project: Install or Replace an Asphalt Shingle Roof
    We knew we needed a new roof due to the age so we started to shop around. We got about 10 bids from the top companies in the Treasure Valley, a lot with the same system, the GAF Weather stopper system. We found New Castle Installs to be the best with the sales process to the install. These guys were the best price and had the best service. The job was done really quick and clean up was like they weren't here! I would look at this company over the rest any day!!!! Could not be happier!
    Rollon F. in Meridian, ID
  • Project: Install or Replace an Asphalt Shingle Roof
    This is the type of company you want to install your roof. Home remodeling can go one of two ways, it can be a nightmare, or it can be a dream, and I'm here to say New Castle brought home the dream install. They have their own installers who actually take pride in the work and they went above and beyond my expectations. I will also be using them for my windows and gutters here in a few months.
    Geoff B. in Nampa, ID
  • Project: Install or Replace an Asphalt Shingle Roof
    During a significant hailstorm, we had water pouring through our range hood onto our stovetop. It was quite obvious we had a serious roofing issue. Considering we were 15 years in on a 30-year roof, this was disconcerting. Naturally, our previous roofer was nowhere to be found.

    Turning to HomeAdvisor, I had about six different roofers come look at our problem. I had also filed a claim with our homeowner insurance. Their roofing "expert" and their adjuster had {nine-ways-to-Sunday} scientific explanations why this problem was not due to the hailstorm. Insurance companies always want to take your money, but never want to give any back, right? I digress. I spoke to six different roofers and got six widely different assessments of our roof. I only felt comfortable with one, though. New Castle had the most complete and understandable explanation of why our roof was failing, showed me how the previous absent roofer did not install the materials properly, so their warranty was never good from the start and thoroughly explained what was needed to do a proper installation. We also have a workshop, with storage lean-tos on each end, so we were looking at roofing 2+ complete buildings. ($$$igh)

    New Castle helped us obtain the needed financing and work began shortly thereafter, but not without a hitch. The installers accidentally knocked our gas vent for our water heater loose during tear-off, but we did not know that. We just suddenly were having an issue with our gas tankless water heater. We had to have a plumber out to diagnose our problem and repair it. This would have been extremely aggravating. However, the owner of New Castle was awesome and so apologetic. Without question or hesitation, he reimbursed us for the full cost of our plumber.

    The new roof looks fantastic and we are at ease knowing that this roof is absolutely installed properly! The installers were kind, respectful, and kept their work areas cleaned up each day. And despite the extremely hot weather, the job was done quickly. I highly recommend this company to anyone who wants their projects done properly and with care.
    Juneanne G. in Boise, ID
  • Project: Install or Repair a Roof
    Super professional. They worked around my schedule which is crazy. I was amazed how fast and they got it done. No surprises as far as price. Couldn't be happier.
    Caleb B. in Boise, ID
  • Project: Install or Repair a Roof
    I have met with multiple roofing companies and NONE of them compared to New Castle's professionalism and knowledge. Their crew was actually very nice people which made me trust them with my house. Would definitely recommend even though this is my first roofing experience ....
    Ryan S. in Nampa, ID
  • Project: Install or Replace an Asphalt Shingle Roof
    New castle was quick professional and the best deal I found after shopping around. The quality and knowledge of their employees was amazing! I would recommend them to my own grandma.
    Jason V. in Nampa, ID
  • Project: Install or Replace an Asphalt Shingle Roof
    This project was top notch and completed ahead of schedule. They showed up on time, they were considerate, accommodating, and easy to work with. Kept the job site clean and neat. New Castle did a great job and the new roof is beautiful.
    Barbara E. in Boise, ID
  • Project: Repair an Asphalt Shingle Roof
    The representative I spoke to was helpful with the process and made sure we knew what to expect. Had to get repairs done to our roof and they did the job fast and the quality looks excellent. Really happy with the service overall!
    Nicole N. in Star, ID